Can i return an item that is defective or that i don’t like ?
Yes, If you receive the product and it’s broken or defective, contact us via email at Shipping@Creationsforacause.com and provide us with your ship-to name, the email address used to place the order, and order number.
How long do I have to return something?
All customers have the ability to return anything within 14 days of receiving your order. Unfortunately after the 14 days, no returns/exchange will be accepted.
What should I do if I receive the wrong item(s)?
If you have received an incorrect item contact us via email at Shipping@Creationsforacause.com provide your name, order number, and which item(s) you are missing. We'll make certain the issue is resolved for you!
Step 1: Complete your application on our portal Branded return portal . Print the return label.
Step 2: Put the items to return in the same or similar package. If it's for an exchange, make sure to write on a piece of paper what item are you exchanging it for so that we can process your exchange faster.
Step 3: Seal the package and tape the return label to the outside of the Poly-mailer/Package.
Step 4: Drop it off at the nearest USPS location.
Step 5: Send us an email to confirm.
Once we receive & check in the returned items, we will notify you by email and apply any changes including a refund/exchange.